Soft Skills vs Technical Skills
In Malaysia’s fast-evolving economy, the debate over the value of soft skills vs. technical skills is more relevant than ever. With businesses adapting to digital transformation, global competition, and shifting workforce expectations, finding the right balance between these two skill types is essential. This article explores how both contribute to business success in 2025—and how employers can build a future-ready team.
What Are Soft and Technical Skills?
Soft Skills
Soft skills are interpersonal and emotional competencies like communication, adaptability, problem-solving, and emotional intelligence. These are essential for navigating modern work dynamics, especially in team-driven environments.
Technical Skills
Technical skills are job-specific abilities such as programming, data analysis, or equipment operation. These are crucial for delivering results in specialized roles, especially as Malaysia embraces automation and digitalization.
Why Soft Skills Are Rising in Importance
As automation handles more routine tasks, employers are increasingly valuing human-centric skills like empathy and collaboration. According to LinkedIn, skills like critical thinking, teamwork, and adaptability are now top hiring priorities.
A World Economic Forum report reveals that 39% of core skills for jobs are expected to change by 2030—highlighting the urgent need to nurture soft skills for long-term adaptability.
Why Technical Skills Still Matter
Despite the rising focus on interpersonal abilities, technical expertise remains essential. Malaysia’s growth in sectors like cybersecurity, renewable energy, and AI continues to drive demand for technically skilled workers.
The Malaysian Digital Economy Corporation (MDEC) forecasts a 7.6% growth in demand for tech talent, especially in digital infrastructure and data management—making technical training non-negotiable.
Striking the Right Balance
The future workforce must be both technically skilled and emotionally intelligent. Businesses that foster this dual capability outperform those that rely on just one dimension.
Strategies for Employers
- Integrated Training: Combine technical and soft skill modules into one cohesive learning program.
- Cross-Functional Collaboration: Encourage teams to work across departments to practice communication and apply technical skills.
- Continuous Learning Culture: Offer platforms and incentives for employees to upskill regularly.
Industry Perspectives
Across industries, there’s a growing expectation for multi-skilled professionals. For example, in facilities management, technical know-how must now be paired with client communication and conflict resolution skills.
The increasing integration of AI and automation also demands a more ethical and empathetic workforce—further raising the bar for soft skills.
Preparing for the Future: What Employers Should Do
To prepare your workforce for 2025 and beyond, companies in Malaysia should take proactive steps:
Key Actions:
- Skill Assessments: Identify existing skill gaps with regular evaluations.
- Customized Learning Paths: Tailor training programs to suit employee roles and growth plans.
- Academic Partnerships: Work with educational institutions to ensure that graduates are job-ready with both skill types.
Final Notes
In 2025, success depends on a synergy between soft and technical skills. Malaysian employers must invest in holistic workforce development that cultivates both interpersonal excellence and job-specific expertise. This balanced approach not only enhances productivity and innovation but also ensures long-term organizational resilience.